Returns & Refunds
Faulty device, wrong flavour or a parcel that never arrived? Here is exactly how returns and refunds work for Australian orders.
- Delivery
- 1–3 business days
- Shipping
- $14.95 express
- Priced in
- AUD
Return Window
You have 30 days from the delivery date to report a problem with a Australia order. We extend the window on international orders to allow for longer transit and local postal handling.
What We Accept
- Devices that arrive faulty, leaking, dead on arrival, or that fail the IGET authenticity check
- Incorrect items or flavours sent in error
- Parcels damaged in transit (send photos of the packaging and device)
- Orders confirmed lost by the carrier after an investigation
What We Cannot Accept
- Opened or used devices returned simply because you changed your mind — nicotine products cannot be resold once unsealed
- Devices depleted through normal use, or discharged batteries at end of life
- Damage caused by drops, water, heat or attempted disassembly
- Orders seized or refused at the Australia border where the product is restricted locally
How To Start A Return
Message us from the contact page with your order number, a short description and a photo or short video of the fault. Our team replies within 1 business day (AEST business hours).
Refunds & Replacements
Approved claims are refunded to the original payment method within 3–5 business days, or replaced and re-shipped free of charge.
Refunds include the original shipping charge when the fault is ours.
Return Postage
We cover return postage on faulty or incorrect items. We do not usually require the device to be sent back — photo evidence is normally enough.
Your Local Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for goods that are not of acceptable quality.
Australia FAQs
How long do I have to return an IGET order in Australia?
30 days from the delivery date for faulty, incorrect or damaged devices.
Do I have to post the device back from Australia?
Usually not — clear photos of the fault are normally enough, and we cover return postage when we do need the item back.
How long do refunds take?
3–5 business days back to your original payment method.
Can I return a device because I changed my mind?
Unsealed nicotine products cannot be resold, so change-of-mind returns are only possible on unopened, unused packs.
Australian orders ship from our local warehouse. Contact our team with any question about your order.